Guardian Personal Safety Training Online Courses And Resource Packs

Explore Our Online Courses

  • A man with dark hair and a beard, wearing a light-colored dress shirt, is sitting at a wooden table, talking on a black cell phone. In front of him is an open laptop displaying a yellow and black screen. A black pen is on the table. The background includes a potted plant and electrical outlets on the wall.

    Responding to aggressive phone calls

    This course is designed to help you when a customer or client becomes frustrated, angry or aggressive during a phone call. You will learn how to recognise when…

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  • Two emergency medical responders in orange uniforms and face masks are providing CPR and medical assistance to a person lying on the ground, with other people and emergency vehicles in the background.

    eLearning Personal safety training EMT/Paramedics

    This online course aims to equip paramedics with the tools to improve occupational safety. It includes interactive online learning and video demonstrations for self-defence techniques.

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  • Interior of a modern building with large windows, concrete pillars, and a reception desk with a potted plant.

    Personal safety for community centre staff

    This course is designed for staff who work at Community Centres.


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  • Woman with long brown hair wearing a red long-sleeved shirt working at a checkout counter in a decorated store, with a tablet and a small gold unicorn figurine on the counter, in a bright space with wooden beams and large windows.

    Personal safety training for retail staff

    This safety course ensures you know how to prevent, identify and de-escalate aggressive customers to protect yourself and others in the workplace.

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  • A woman with long brown hair, blue eyes, and a nose piercing stands inside a clothing store, holding a black notebook. She is wearing a light gray sweater and smiling at the camera, with clothing racks and folded clothes around her.

    Manager training - Personal safety training for retail staff

    This online toolkit includes information on how to prevent, de-escalate and respond to aggressive customers to protect yourself and your staff.

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  • A woman with long red hair is smiling and reading a book titled 'Crystall Skulls' in a library surrounded by shelves filled with books.

    Personal safety training for library staff

    This online personal safety training aims to equip library staff and volunteers with the knowledge and skills to prevent, minimise and de-escalate aggressive and violent behaviour. It also provides the skills to respond should there be a situation that escalates to violence.

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  • A children's section of a library with red bookshelves filled with children's books, a circular book display with more books, and a curved seating area with orange cushions. There are hanging pendant lights and a poster on the bookshelf.

    Manager training - Personal safety for library staff

    This module is for library leaders to enable them to support the safety of staff, volunteers and library patrons. We recommend completing this module after completing the library staff online module.

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  • A black and white photo of a person's hand partially covering their face, with fingers spread apart, emphasizing the hand.

    Sexual harassment training for library staff

    This module for library staff and leaders provides an overview of sexual harassment within a library context and strategies to prevent and respond should incidents occur.

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  • A business meeting or workshop taking place in a modern, colorful office space with large windows. A woman with long brown hair, wearing a white shirt, is standing and speaking to a group of seated professionals. The group includes men and women, some with laptops and notebooks, engaged in listening or clapping. The office features a wall with artistic black and white wall art and large orange letters spelling 'EWE.'

    Sexual harassment for staff and managers

    This module for staff and leaders provides an overview of sexual harassment within a workplace context and strategies to prevent and respond to incidents.

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See our full catalogue of downloadable resources and online courses

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